By accessing or purchasing from ENSNE (“we”, “our”, “us”), you agree to these Terms & Conditions.

ENSNE is operated by OFFLINE STUDIO AND DIGITAL SOLUTIONS PVT LTD, having its registered office at 513, LODHA SUPREMUS, ANDHERI EAST, MUMBAI 400093

We reserve the right to refuse service, cancel orders, restrict access, or limit quantities at our sole discretion.

All products are subject to availability. ENSNE operates on a limited drop and pre-order model. Certain products may never be restocked.

Users must be 18 years or older or use the website under parental supervision.

Any misuse of the website, including scraping, AI training, unauthorized copying, phishing, fraud, abuse, harassment, chargeback abuse, resale manipulation, or counterfeit reproduction, is strictly prohibited.

Mumbai courts shall have exclusive jurisdiction. Disputes shall first be attempted to be resolved through arbitration in Mumbai under applicable Indian law.

ENSNE collects information including name, email, phone number, shipping address, payment metadata, browsing behaviour, and marketing preferences.

We may use Meta Pixel, Google Analytics, Shopify analytics, and marketing automation tools to improve customer experience and marketing communications.

By using the website, you consent to receiving emails, SMS, WhatsApp updates, marketing communications, and transactional notifications.

Payment information is processed securely through third-party providers. ENSNE does not store full card details.

Users may request deletion, correction, or modification of their data by contacting team@ensne.in.

We do not sell personal data.

Orders are generally dispatched within 7 business days.

Preorder products may require 30-45 days for production, followed by dispatch timelines.

Shipping is facilitated through third-party logistics partners including Shadowfax and affiliated courier services.

Delivery timelines are estimates and not guarantees.

ENSNE shall not be liable for delays caused by weather conditions, operational disruptions, customs delays, strikes, political events, force majeure events, or courier partner issues.

Preorder products are made in limited production batches.

By placing a preorder, customers acknowledge that dispatch timelines are estimated.

Preorders are non-cancellable and non-refundable once placed.

Production delays may occur due to sourcing, manufacturing, artist collaborations, or operational constraints.

ENSNE reserves the right to cancel preorders in exceptional circumstances and issue store credit or refunds at its discretion.

All sale items, archive releases, limited drops, and promotional products are final sale.

No exchanges or returns apply unless the product received is defective or incorrect.

ENSNE reserves the right to:

Only clothing items are eligible for return consideration.

Jewellery, accessories, décor items, sale items, archive drops, pre-order items, and limited collectibles are strictly non-returnable and non-exchangeable.

Returns or exchanges for jewellery, accessories, décor items, sale items, archive drops, pre-order items, and limited collectibles will be accepted only if the item is received in a damaged condition. To initiate a claim, customers must provide a clear unboxing video recorded from the moment the sealed package is opened until the damaged item is shown, for all categories of products.

Approved return reasons:

Return requests must be initiated within 7 days of delivery.

No cash refunds are provided. Approved returns are eligible only for:

Reverse shipping costs must be borne by the customer unless the error was caused by ENSNE.

Products must be unused, unworn, with original tags and packaging intact.

ENSNE reserves the right to reject returns that fail quality checks.

ENSNE uses cookies and tracking technologies to:

Users may disable cookies through browser settings, though some website functionality may be impacted.

All website content is provided “as is” without warranties of any kind.

Product colours, textures, and finishes may vary slightly due to lighting, screen calibration, or production variation.

ENSNE does not guarantee uninterrupted website access.

We are not responsible for third-party platform failures, courier delays, payment gateway interruptions, or indirect losses arising from website usage.

All artwork, graphics, product concepts, campaigns, typography, photography, videos, branding, copywriting, styling, visual language, and creative assets associated with ENSNE are protected intellectual property.

Unauthorized reproduction, AI scraping, dataset training, duplication, reselling, commercial reproduction, design theft, or derivative usage is prohibited.

ENSNE reserves the right to pursue civil and criminal remedies against counterfeiters, infringers, resellers, and unauthorized commercial users.

By tagging ENSNE, submitting reviews, uploading content, or participating in campaigns, users grant ENSNE a worldwide, royalty-free, perpetual right to repost, modify, publish, distribute, and use such content across digital, print, advertising, social, editorial, and commercial channels.

ENSNE reserves the right to remove abusive, discriminatory, spam, fake, offensive, or harmful content.

ENSNE
OFFLINE STUDIO AND DIGITAL SOLUTIONS PVT. LTD.

Registered Address:
513, LODHA SUPREMUS,
ANDHERI EAST,
MUMBAI 400093

Customer Support:
team@ensne.in
+91 9867935224

These policies are intended to provide operational clarity, protect ENSNE’s creative ecosystem, and support a fair customer experience while preserving the brand’s limited-drop and artist-led identity.